Terms and conditions

1. Definitions

• Collectmaxx: the SaaS platform provided by Collectmaxx B.V. for automated customer communication and payment reminders via voice, SMS, email, and other channels.
• Collectmaxx B.V.: the company providing the Services.
• Customer: the legal entity or individual using Collectmaxx.
• Agreement: any contract under which Collectmaxx services are provided.
• Services: all functionalities offered within the Collectmaxx platform.

2. Applicability

These Terms & Conditions apply to all use of Collectmaxx and form part of every Agreement between Collectmaxx B.V. and the Customer.

Deviations are only valid if agreed in writing.

3. Services

Collectmaxx provides a cloud-based platform enabling Customers to:

• automate payment reminders and dunning processes
• communicate with end-users via multiple channels
• manage and monitor communication workflows

Collectmaxx B.V. reserves the right to modify or improve the Services.

4. Access & Use

The Customer receives a non-exclusive, non-transferable right to use Collectmaxx during the term of the Agreement.

The Customer:

• is responsible for correct use of the platform
• ensures that login credentials remain confidential
• must not use the platform for unlawful or abusive purposes

5. Data & Privacy

The Customer is responsible for all data processed via Collectmaxx.

Collectmaxx B.V.:

• acts as a data processor where applicable
• processes data in accordance with applicable privacy laws (e.g. GDPR)
• implements appropriate technical and organisational security measures

A separate Data Processing Agreement (DPA) may apply.

6. Availability & Maintenance

Collectmaxx B.V. aims to provide high availability of the platform but does not guarantee uninterrupted service.

Maintenance, updates, or external factors may temporarily affect availability.

7. Fees & Payment

Use of Collectmaxx is subject to fees as agreed in the Agreement.

Unless otherwise stated:

• invoices are payable within 30 days
• late payments may result in suspension of access

8. Liability

Collectmaxx B.V.'s liability is limited to direct damages and capped at the amount paid by the Customer in the previous 12 months.

Collectmaxx B.V. is not liable for:

• indirect or consequential damages
• loss of profit or data
• misuse of the platform by the Customer

9. Intellectual Property

All intellectual property rights related to Collectmaxx remain with Collectmaxx B.V.

The Customer does not acquire ownership of the platform or underlying technology.

10. Term & Termination

The Agreement is valid for the agreed term and may be terminated according to its provisions.

Collectmaxx B.V. may suspend or terminate access in case of:

• breach of these Terms
• non-payment
• unlawful use

11. Confidentiality

Both parties agree to keep confidential any non-public information received during the Agreement.

12. Governing Law

These Terms & Conditions are governed by the laws of the Netherlands.

13. Changes

Collectmaxx B.V. reserves the right to update these Terms & Conditions.

Customers will be informed of material changes.

14. Contact

For questions regarding these Terms & Conditions:

Collectmaxx B.V.
Scheepmakerspassage 183, 3011 XP Rotterdam

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